![]() Usability and security are the goalsĪccording to Seaman, key focuses in the development and deployment processes of infusing LLMs into Slack are end-user experience and security. Einstein GPT is available as a beta version, and the company is currently prototyping the integration of Einstein GPT within Slack, according to Seaman ( Figure B).įigure B Image: Salesforce. ![]() Salesforce last week made the AI-ready platform designed with OpenAI available for developers of allied apps and services. Seaman said the AI integration would allow end users and third parties to build workflows, apps and microservices around such functions as summarization and transcription. OpenAI’s ChatGPT can be included in the Slack workflow. The latter option comprises no-code workflows that embed AI actions with step-by-step prompts with plug-ins for other LLMs from such providers as OpenAI and Anthropic ( Figure A).įigure A Image: Salesforce. An AI-ready platform designed with OpenAI, based on ChatGPT, that lets people build workflows that make calls out to any LLM of their choice.Integration of Einstein GPT, Salesforce’s LLM into Slack.Slack GPT, which comprises native features leveraging LLM within Slack for things like summarization, message drafting and composition of text.Rob Seaman, who leads the enterprise product team for Slack, said there are now three LLM capabilities in Slack: Salesforce announced it is launching a natural language model AI into Slack, enabling low-code AI capabilities, various language models, as well as the power to add customer data insights from Customer 360 and Data Cloud. Slack GPT is third LLM for the communication platform Workers want to use AI to cut non-productive work.Slack GPT is third LLM for the communication platform.Salesforce’s chief marketing officer Sarah Franklin took the stage at New York’s Javits Center to explain the risks and benefits of AI in CRM, noting that the company will forge ahead with generative AI for sales and CRM, albeit with guardrails and “human in the loop” protocols. The technology will enable AI-supported emails, qualified leads and sales planning. Image: SalesforceĪt the Salesforce World Tour in New York on Thursday, the customer relations management giant announced a broad range of plans to inject generative, large language model artificial intelligence capabilities into its platforms, including Einstein, Slack and Sales Cloud. With new applications of generative AI including Slack GPT and Einstein GPT, Salesforce expands ChatGPT-like AI automation capabilities across its CRM platforms. Salesforce goes all in on generative AI with Slack GPT
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